Linguistic Ethnography of a Multilingual Call Center
-15%
portes grátis
Linguistic Ethnography of a Multilingual Call Center
London Calling
Woydack, Johanna
Springer International Publishing AG
10/2018
214
Dura
Inglês
9783319933221
15 a 20 dias
454
Descrição não disponível.
Chapter 1: Introduction.- Chapter 2: Getting to know Callcentral: a first encounter.- Chapter 3: The first stage of the script's career: production of "the master script".- Chapter 4: The second stage in the script's career: adaptation of the master script.- Chapter 5: The final stage of the script's career: enactment and use of the master script.- Chapter 6: Standardization and agency intertwined.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
multilingualism;workplace discourse;linguistic ethnography;Institutional ethnography;workplace standardization;sociology of work;immigration;call center script;precariat labor;management studies;globalized workplaces;textual trajectories;institutional texts;workplace discourse;discourse analysis
Chapter 1: Introduction.- Chapter 2: Getting to know Callcentral: a first encounter.- Chapter 3: The first stage of the script's career: production of "the master script".- Chapter 4: The second stage in the script's career: adaptation of the master script.- Chapter 5: The final stage of the script's career: enactment and use of the master script.- Chapter 6: Standardization and agency intertwined.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
